Terms & conditions
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Once we receive your return request, we will arrange for a quality check to examine the complaint of the product being faulty/ defective. Upon successful validation of the complaint, we will process your request for return/ replacement with regards to the faulty/ defective item(s). The returns/ replacements will be accepted for only those items that are found to be faulty/ defective.

For eligible products, you must place a return request within 7 calendar days of receiving your order.

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Items returned by the customers should not be used, washed, altered, tampered with, or soiled. All original packing, labels, tags, leaflets, manuals, warranty/ guarantee cards, freebies, accessories, etc. should be intact and placed in the package. The courier will not accept your item in absence of any of these. Items with locks/passwords should be returned unlocked/disabled.
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Replacements will depend on the availability of the item.
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Refund/ Replacement will be initiated once we receive the item and pass it through the necessary quality checks.
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Casa Decor Gift Vouchers are not returnable or refundable for cash.
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Items sold as sets/ combos cannot be exchanged or returned individually.
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Note: – In case the replacement item is out of stock, we will refund your amount.

Unsatisfied with your Order?

CLICK TO RETURN