Easy Returns & Replacements
- Items is physically damaged/defective
- Varies from the description
- Wrong item delivered
- Wrong colors
- Wrong style
- Wrong size
- Wrong quantity
- Missing parts/accessories
Items that can be Returned*
- All Items
- Dissatisfied with the item
All Items except:
Terms & conditions
Once we receive your return request, we will arrange for a quality check to examine the complaint of the product being faulty/ defective. Upon successful validation of the complaint, we will process your request for return/ replacement with regards to the faulty/ defective item(s). The returns/ replacements will be accepted for only those items that are found to be faulty/ defective.
For eligible products, you must place a return request within 7 calendar days of receiving your order.
Items returned by the customers should not be used, washed, altered, tampered with, or soiled. All original packing, labels, tags, leaflets, manuals, warranty/ guarantee cards, freebies, accessories, etc. should be intact and placed in the package. The courier will not accept your item in absence of any of these. Items with locks/passwords should be returned unlocked/disabled.
Replacements will depend on the availability of the item.
Refund/ Replacement will be initiated once we receive the item and pass it through the necessary quality checks.
Casa Decor Gift Vouchers are not returnable or refundable for cash.
Items sold as sets/ combos cannot be exchanged or returned individually.
Note: – In case the replacement item is out of stock, we will refund your amount.
Unsatisfied with your Order?