Frequently Asked Questions

Simply explore our website to find the products that you like and add them to your cart. Once done selecting, register on our website, and enter your details (location & contact information), and select your preferred payment option (Cash on Delivery| Net Banking| Debit/Credit Card, etc.,) to successfully place an order. For any further queries regarding the order, connect with us at [email protected] Refer to this video for a step by step guide on how to place an order from Casa Decor -
We offer a special 10% discount for new users, which they can use on their first order after registering on the website. The coupon code for the same is “HELLO10”.

Note: This coupon is valid on the first order of registered users only.

Yes, but the discount depends on the product(s) and quantity of the bulk order. Please connect with our team at [email protected] or on +91 9210000349 to inquire more about bulk orders.
We have a simple no-questions-asked return policy. In case you receive a damaged/defective item upon delivery, you are recommended to contact us immediately. We will connect with you about the defective/damaged item within 2 days and resolve the issue based on your preferred option. Even in cases where you don’t like the item or feel it doesn’t suit your home aesthetic, you can connect with our team to request a return or exchange within 7 days from the date of delivery.

Kindly go through the Return Policy of our website for further details.

We provide free shipping on all orders above ₹499.

For orders below the minimum value of ₹499, a nominal charge is added to the order as a shipping fee based on the delivery location.

Note: The shipping fee may vary based on your location in India.

We aim to deliver our orders between 3-7 working days in case of standard delivery. This includes processing and delivery time.

Note: The delivery time may vary slightly depending on the location and other miscellaneous circumstances.

Once your product is shipped, we will send you a message including the tracking number of the package that can be used to track your order.
We offer Cash on Delivery as a payment option on all orders above ₹500; customers can select it during checkout and pay the amount when the order is delivered.

Note: We don’t offer Cash on Delivery as a payment option on orders below the minimum value of Rs. 500.

We currently cater our products and services to domestic customers only.
We strive to deliver the complete order that you have placed. However, sometimes due to high demand, product shortage, or product quality concerns, we may cancel your order/product.
Yes, you can log in to your account and change your information. However, once the order is placed and shipped, we will not be able to change anything.

Note: We recommend users make such changes before placing the order.