Returns & Replacement
Returns and Replacements are simple with us:
Our QC department constantly strives to provide exceptional product experience with the utmost attention to details by carefully inspecting the order before shipping since our products are handcrafted, hand finished and curated by the artisans of India, variations are acceptable as a norm as crafting and finish are done by hand to add uniqueness. Differences in color, shading, texture, shape, and grain are inherent in hand made products. No two handcrafted items are exactly alike so that every single one is one of a kind. However, if it still does not suit your preference, we offer easy returns and replacements.
In case, you receive a damaged product please contact us within three days of receipt. Mail us the photographs with the order number at [email protected]. After assessing the damage, our support team reverts within 24 hours. A reverse pickup is arranged to collect the product. If you are still not satisfied with the product, you can directly contact us through email or phone at 9210000349.
An order can be canceled at any time before delivery by making a cancellation request through an email or a call. The amount will get refunded in 5-7 working days in original mode of payment. Products can also be returned at the time of delivery if you are not satisfied.
- Only unused products are returnable in the original state as received and in the same packaging.
- All products can be returned within 7 days from the date of delivery.
- Products purchased on sale or under any promotional offer or discounted scheme cannot be exchanged or returned.
- Kindly, write to us the reason for your return at [email protected] along with the order number.