Contact information
Orders & Cancellations
Because we believe every interaction with Casa Decor should feel as thoughtful as the products we create.
Cancelling Your Order
We completely understand that plans can change. If you need to cancel your order, here's how it works.
Before It Ships
If your order has not yet been dispatched, you may cancel it within 24 hours of placing the order.
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Full refund to your original payment method.
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No cancellation charges.
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Fast cancellation processing.
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Simply contact our customer support team.
After It Ships
Once your order has been dispatched, it cannot be cancelled while it is in transit.
However, if you receive:
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A damaged product
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An incorrect product
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A defective product
our team will gladly assist you in accordance with our Return & Replacement Policy.
When We May Cancel Your Order
Although rare, there are situations where Casa Decor may need to cancel an order.
This may happen if:
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The ordered product becomes unavailable.
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Payment verification cannot be completed.
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Incorrect pricing is displayed due to a technical issue.
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Delivery is not possible to your location.
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Fraudulent or suspicious activity is detected.
Whenever possible, we will contact you before taking any action.
If your payment has already been processed, a full refund will be initiated immediately.
Refund Timeline
Once your cancellation request has been approved:
| Stage | Timeline |
|---|---|
| Cancellation Approved | Within 24 Hours |
| Refund Initiated | 2–3 Business Days |
| Amount Reflected | 5–7 Business Days (Depending on your bank) |
Order Modifications
Need to update your order?
Before dispatch, we can usually help you modify:
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Delivery Address
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Contact Number
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Recipient Name
Once your order has been shipped, modifications may no longer be possible.
Need Help?
Our Customer Care team is always happy to assist you.
Phone
+91 9560100560
Support Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)
Our Promise
Every Casa Decor order is packed and shipped with the same care and attention that goes into creating our products. We are committed to providing transparent policies, timely support, and a seamless shopping experience from checkout to delivery.
