Return, Replacement, & Refund Policy

We stand behind every product we send out. If something isn't right, we'll make it right.

This policy applies exclusively to domestic orders placed on www.casadecor.co.in.

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When Can You Return?

We accept returns only in the case of a damaged or incorrect product being delivered.

If your order arrives with either of these issues, here's what to do:

Raise a request within 48 hours of delivery and share a clear 360° unboxing video of the product to help us validate your claim quickly.

Requests raised after this window unfortunately cannot be processed.

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What Happens Next?

Once your return is approved, you can choose from:

Refund – Credited back to your original payment method within 4–5 business days for card/net banking/UPI transactions. For Cash on Delivery orders, refunds are processed via bank transfer or store credit within 7–8 business days.

Exchange – We'll arrange a replacement and coordinate a reverse pick-up. Please ensure the product is securely packaged before handover.

Credit Note – If you'd prefer, we can issue a credit note valid for future purchases, raised within 7 days of delivery.

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What's Not Covered?

• Bulk orders
• Customised items
• Furniture
• Purchases made through offline stores or third-party platforms

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Need Help?

Email Us
hello@casadecor.co.in

Call Us
+91-9560100560

Hours
Mon – Sat · 10am to 6pm